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Delivery & Shipping

Local Delivery

  • All local orders for products that are in stock and received from Monday to Thursday, will be delivered on the same weekend. All local orders for products that are in stock and received from Friday to Sunday, will be delivered on the following weekend. 

    • Weekend delivery for orders below SGD100.00: SGD5.00

    • Weekend delivery for orders over SGD100.00: Free

    • Next evening delivery: SGD10.00 (regardless of total order value)

  • The day and time for weekend delivery are not specific and subject to changes. If you require your order to be delivered on a certain day and/or by a certain time, kindly order in advance and opt for next evening delivery. 

International Shipping

  • Estimated Shipping Time: 2-5 weeks

    • All international orders for products that are in stock will be processed within 1-3 days and shipped with tracking via Singapore Post. In any case of delay in shipping, we will inform you and continue to monitor the order. Kedai Koolcats will not be liable for items that are lost or damaged during the shipping process. 

  • Customs and Import Taxes

    • Customers are responsible for any customs and import taxes that might apply. Kedai Koolcats is not responsible for delays due to customs.

Refund Policy

  • Kedai Koolcats do not accept refunds, returns or exchanges. However, please contact us if there are any problems with your order.

Terms and Conditions

  • Click here to read the full Terms and Conditions. 

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